ANINI Designs

FAQ

FREQUENTLY ASKED QUESTIONS


* HOW CAN I LEARN MORE ABOUT ANINI DESIGNS?

Please visit the BLOG for updates, inspiration, photos, and a look at what's going on in the studio.

You can also follow ANINI Designs on social media:  Facebook  .  Instagram  .  Pinterest  .  Twitter


* HOW DO I KNOW WHEN YOU'VE ADDED NEW PIECES TO THE SHOP?

Updates to the shop will be announced on the Blog ,FacebookInstagram and  Twitter.


* HOW DO I CARE FOR MY ANINI DESIGNS PIECE?

Please visit the TEXTILE CARE page for specific details on how you can care for your new piece. 


*DO I NEED TO WASH THE PIECE WHEN I RECEIVE IT?

No. All pieces are ready to hang and/or wear upon arrival. Wearables have been hand washed and pressed before shipping. If you need more information about caring for your piece, please visit the TEXTILE CARE page.


* WHEN CAN I EXPECT TO RECEIVE MY ORDER?

Orders ship via USPS within 2-4 business days of payment. Shipping will take an additional 2-7 business days, depending on the destination. International shipping times vary.

For more information about shipping, please visit the SHIPPING page.


* WHERE ARE ITEMS SHIPPED FROM?

Southern California, USA.


* I AM ORDERING A GIFT FOR SOMEONE. CAN YOU INCLUDE A NOTE?

Yes. I'm more than happy to include a short hand-written notecard in your package. Please be sure to write what you'd like to have written in your card "EXACTLY" and within quotation marks (" ") in the NOTES field.

Also, if you mention that your order is a gift, a printed receipt will not be included in the shipment.


* CAN I RETURN AN ITEM FOR A REFUND?

Yes, and no*. If you are unsatisfied with your piece (excluding custom orders), please contact me via the CONTACT page. 

CANCELLATIONS:

Must be received within 24 hours.

REFUNDS/RETURNS:

Contact ANINI for all returns/refunds within 5 days.

RETURN SHIPPING:

Item must be shipped back to ANINI within 2 weeks of delivery. Also, buyer is responsible for any/all return shipping costs. If the item is not returned in original, unused condition, buyer is responsible for any loss in value. 

* Because of the nature of custom orders, there are NO refunds on custom pieces.


* DO YOU OFFER DISCOUNTS?

Occasional sales to come...so be sure to follow/like ANINI Designs on the BlogFacebookInstagram and Twitter so you don't miss out.


* ARE YOU AVAILABLE TO DO CUSTOM ORDERS?

I enjoy helping you dream up and materialize custom orders. Please CONTACT me directly about what you are hoping for and time frame needs, and we can discuss specifics.

Additionally, subscribe to the ANINI DESIGNS BLOG to receive updates about the shop.


* ARE THERE ANY ALLERGENS A PIECE MAY BE SUBJECT TO IN YOUR STUDIO/HOME?

I weave all pieces in my home studio, a no-smoking environment.

There is family, love, and laughter, an occasional tear, and lots of joy that goes into each and every piece.

Additionally, all pieces are ready to hang (with your own hanger and hardware, unless otherwise indicated) and/or wear upon arrival. Wearables have been hand washed and pressed before shipping.


* * * ALL ORDERS OVER $100 ~ FREE SHIPPING * * *

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